Store Regulations

The following Regulations set out the general terms and conditions of sale applicable in our online store available at packpack.pl, operated by PACK PACK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Legionów 43, Łódź 91-069, NIP: 7272845933, REGON: 38739530000000. The share capital amounts to PLN 5000. The company is registered in the Register of Entrepreneurs of the National Court Register maintained by the DISTRICT COURT FOR ŁÓDŹ-ŚRÓDMIEŚCIE IN ŁÓDŹ, XX COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000867114.

Scope of the Regulations

These Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.

A Consumer, as defined by Article 22 of the Civil Code, is a natural person who enters into a legal transaction with a business entity that is not directly related to their business or professional activity.

An Entrepreneur, as defined by Article 43 of the Civil Code, is a natural person, legal person, or organisational unit without legal personality, granted legal capacity by law, conducting business or professional activity in their own name.

Any other or supplementary Regulations and General Terms and Conditions used by Entrepreneurs shall not apply; they will only become part of the contract if we expressly and in writing agree to them.

Conclusion of the Contract

The sales contract is concluded with PACK PACK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.

The presentation of products in our online store constitutes an offer to conclude a sales contract. To conclude the contract, you must add selected products to the shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing the order by using the available functionalities and prompts displayed during the ordering process.

By clicking the button that confirms and finalises the order on the order summary page, you place a binding order for the products in your shopping cart. The sales contract is concluded as soon as your order is received and registered in our online store’s IT system. After placing the order, you will receive an email from us confirming the order and the conclusion of the contract.

Language and Rules for Storing the Contract

The sales contract can be concluded in Polish.

We retain the content of the contract and send you the order details and our Regulations via email. You can also check information about your orders through your customer account. The Regulations are also made available on our online store’s website in a way that allows you to obtain, reproduce, and store their content.

Product Delivery

The prices indicated for products do not include delivery costs, which must be added. Ordered products are delivered via the courier companies we cooperate with. Detailed information about the available delivery methods, timescales, and costs are presented during the ordering process and in a special information section on our store's website.

Products offered in the store are sold exclusively by shipping. Unfortunately, personal collection is not possible.

Payments

The following payment methods are available in our online store:

Electronic payments (e-payments) via online payment services.
Cash on delivery upon receipt of the parcel.

Detailed information about the available payment methods, including integrated online payment services and available types of e-payments, as well as any potential additional costs, are presented during the ordering process and on our store's website in a special information section about payment methods.

Right of Withdrawal

According to the information provided in the notice of the right of withdrawal, you are entitled to the statutory right to withdraw from the contract.

Damage During Transport

For Consumers: In the case of a distance purchase by a consumer, our store always bears the risk of accidental damage or loss of the goods during transport. If the ordered products are delivered with obvious damage caused during transport, please report such a defect to the delivery person as soon as possible and contact us. Any delay in reporting such a complaint or contacting us has no consequences for your statutory claims and their satisfaction, particularly your rights under the statutory warranty for defects as described in the section below. However, quicker reporting helps us in pursuing our claims against the carrier or transport insurer.

Warranty, Guarantees, and Seller’s Liability

For Consumers: We are obliged to deliver products (goods) free of defects. The statutory liability for defects in the sold goods (the so-called warranty for defects) applies as specified in Articles 556 and subsequent articles of the Civil Code. We are liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the goods to you. If the subject of the sale is a second-hand movable item, the warranty liability is one year from the date of delivery.

Complaints can be submitted:

via email to: kontakt@packpack.pl
in writing to: PACK PACK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Legionów 43, 91-069 Łódź

We commit to responding to complaints promptly, but no later than 14 days from the date of submission. If you exercise your rights under the warranty, and if we consider it necessary to process the complaint, you must deliver the defective item at our expense to the postal address provided above. If, due to the nature of the item or the method of its installation, its delivery would be excessively difficult, you are obliged to make the item available to us at the location where it is situated.

Information about any additional guarantee and its detailed terms are always included with the product and available on the online store’s informational pages.

For Entrepreneurs: In the case of a sales contract concluded with an Entrepreneur, under Article 558 § 1 of the Civil Code, the liability of our online store for defects in the goods is excluded.

Our customer service is available to you from Monday to Friday between 09:00 and 17:00.

Services Provided Electronically

To use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and email. It is recommended to enable JavaScript scripts and Cookies in your browser settings. Users are obliged to use the online store in accordance with the law and good manners, and it is prohibited to provide unlawful content.

We take all necessary steps to ensure the correct operation of our online store and its interface to the extent resulting from current technical knowledge, and we commit to rectifying any reported malfunctions or technical problems within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account – if these services are offered within our store. Any detected malfunctions or interruptions in the operation of our online store and services can be reported using the contact details provided in the section above. In a complaint regarding malfunctions related to the technical operation of the online store’s service, please specify the type and date of the malfunction.

Code of Good Practice

We have voluntarily adhered to the "Trusted Shops Quality Criteria" available at this link.

Alternative Dispute Resolution

We inform you that Consumers have the possibility to use an alternative method of resolving complaints and pursuing claims. Information on how to access the above procedures and dispute resolution can be found at the following address: www.uokik.gov.pl, in the "Alternative Dispute Resolution" section.

Additionally, Consumers have access to the online dispute resolution platform (the so-called ODR platform) at the following address: http://ec.europa.eu/consumers/odr. The ODR platform is a multilingual, interactive website for Consumers and Entrepreneurs seeking an out-of-court resolution of disputes arising from distance sales or service contracts.

The use of the above-mentioned out-of-court dispute resolution and claims procedures is voluntary and can only take place if both parties to the dispute (Consumer and seller) agree to it.

Final Provisions

None of the provisions of these Regulations are intended to infringe on the statutory rights of the Consumer. In the event of any conflict between the provisions of these Regulations and the rights of Consumers arising from universally applicable laws, the statutory regulations will always apply in place of the contested provisions.

If you are an Entrepreneur, then Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are an Entrepreneur, a public law entity, or a public law separate entity, the court exclusively competent to resolve all disputes arising from contractual relationships between us and you will be the court competent for our registered office. The previous sentence does not apply to natural persons who enter into a contract directly related to their business activity, if from the content of this contract it follows that it does not have a professional nature for these persons, within the meaning of Article 556(4) of the Civil Code.